Privacy

This privacy policy explains how Prestige Surrey (“we”, “us”, “our”) collects and uses your personal information when you visit our website or get in touch about a project. We are committed to protecting your privacy and handling your data in line with UK data protection law (UK GDPR and the Data Protection Act 2018).

Who we are

Prestige Surrey, Mariners House, Guildford Road, Normandy, Guildford GU3 2DA. You can contact us at [email protected] or on 03335 775430.

Information we collect

We collect information you give us directly, including:

• Your name, email address, phone number and postcode
• Details about your project, such as the type of work and timescale
• Any other information you choose to share when you contact us

We also collect limited technical data automatically, such as your IP address, browser type and the pages you visit, through cookies and similar technologies (see our Cookies policy).

How we use your information

We use your information to:

• Respond to your enquiry and arrange a design consultation
• Prepare quotations and manage your project
• Keep you updated about your project and our services
• Improve our website and the service we provide
• Meet our legal and regulatory obligations

Our lawful bases for processing are your consent, the performance of a contract with you, and our legitimate interest in running and improving our business.

Sharing your information

We do not sell your personal information. We may share it with trusted suppliers and partners who help us deliver our service, such as our customer relationship management provider, architects, surveyors and tradespeople working on your project. We require them to protect your data and use it only for the purposes we specify.

How long we keep your information

We keep your information only for as long as necessary to provide our service, meet our legal obligations, and resolve any disputes.

Your rights

Under UK data protection law you have the right to access, correct, delete or restrict the use of your personal information, and to object to processing or withdraw your consent. To exercise any of these rights, contact us at [email protected]. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.